Complaint Redressal and SCORES

Client’s queries/complaints may arise due to a lack of understanding or a deficiency of service they experienced. Deficiency of service may include a lack of explanation, clarification, or understanding, which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards the client.

1. In Case of Any Complaint or Query:

   Please contact our compliance officer. 

   Mr. Ajit Kumar Singh Chauhan

   Email ID: ajit.chauhan@goalseek.co.in

   Phone No.: +91 96270 77899

   You may also approach our CEO/ Partner/ IA, Ms. Palak Chauhan. 

   Email ID: palak.chauhan@goalseek.co.in

   Phone No.: +91 88828 55766

2. In case you are not satisfied with our response, you can lodge your grievance with SEBI at http://scores.gov.in, or you may also write to any of the offices of SEBI. SCORES may be accessed through the SCORES mobile application as well; the same can be downloaded from the link below:

   https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330

   A common Online Dispute Resolution Portal (“ODR Portal”), which harnesses conciliation and online arbitration for the resolution of disputes arising in the Indian Securities Market, has been established. ODR Portal can be accessed via the following link - https://smartodr.in/

   ODR Portal could be accessed, if unsatisfied, with the response: